FAQ | Frequently Asked Questions

How long does shipping take?
Orders are processed within approximately 1 week, then shipped. Delivery within Canada typically takes 3-5 business days after processing.

Where do your products come from?
Our products are sourced from trusted partners across North America. Each product listing includes details of its ingredients and origin.

What is your return policy?
We accept returns on unopened products within 30 days of delivery. For hygiene reasons, opened skincare items can only be returned if damaged or defective. See our full Return Policy for details.

Is your packaging discreet?
Yes, all orders ship in simple, unmarked packaging.

Do you ship outside Canada?
Currently we primarily ship within Canada. Contact us if you'd like to inquire about international shipping.

How can I contact you?
You can reach us anytime through our Contact page, and we'll get back to you as soon as possible.

Are your products tested on animals?
No, we do not test on animals.